Terms & Conditions & Privacy Statement
1. Scope, legal basis, and supplementary regulations
These terms and conditions apply to all research, training, counseling, and treatment activities, as well as all other business contacts, both verbal and written, entered into between Praktijk Integrale Psychologie and the client. These terms and conditions are valid in accordance with the relevant legal provisions laid down in the Civil Code and the Medical Treatment Agreement Act. The therapist is a registered member of the VIT, Association of Integral Therapists, and is bound by the applicable professional code, rules of conduct, confidentiality, complaints procedure, disciplinary law, obligation to take out professional liability insurance, and other provisions of the VIT. Given that the therapist is a registered member of another umbrella organization, RBCZ and SCAG, the additional regulations of the relevant professional association or umbrella organization also apply.
2. Client definition
A client is defined as the person receiving assistance, training, or guidance. The assistance, training, or guidance is the client's choice. The client is fully responsible for their psychosocial and mental actions before, during, and after the process and indemnifies the treating therapist and Praktijk Integrale Psychologie from any liability, whether or not arising from the withholding of medical or other relevant information.
3. Introduction and intake for individual treatment
The first appointment is made by phone or email.
The first half hour of the initial appointment is considered an introductory meeting. If, during or after this half hour, the client decides not to undergo treatment at Praktijk Integrale Psychologie, no costs will be charged.
The introductory meeting is followed by the intake. The normal session rate applies for this, as stated on the website.
During the intake, the client's name and address details, insurance details, requests for assistance, agreements regarding further assistance, and various other medical and personal details are recorded in writing, which will form the basis of their file. These details are treated confidentially (see Article 9).
4. Provision of data by the client
Assistance and other services are provided on the basis of honesty, openness, and completeness in the provision of information by the client (see also Article 2).
Agreements as set out on the intake form, treatment agreement, or interim evaluation form are binding on both parties.
5. Cancellations
If unable to attend individual sessions (or other services with a duration of up to two hours that are not part of a program), the client must notify us during office hours at least two days before the scheduled appointment.
If the client fails to attend an appointment or does not cancel the appointment at least two working days before the start of the appointment, the client will owe the fee, costs, and/or other compensation as if the appointment had taken place.
If the therapist cancels the appointment, the obligation to pay the fee lapses.
6. Termination of service provision
The client is entitled, with due observance of Articles 5 and 7, to refrain from further treatment, guidance, or training at any time without giving reasons. The therapist is entitled to stop or suspend the treatment at any time, with due observance of Article 5, giving reasons. If the client so wishes, the therapist will refer him to a colleague in the event of discontinuation of treatment. If the therapist considers her treatment for the client in question to be inappropriate and/or inadequate, she will refer him to a colleague or other care provider.
7. Payment terms
All rates are subject to change by Praktijk Integrale Psychologie. During treatment or training, rates may only be adjusted per calendar year. The terms and conditions relating to payment are separate from claims and reimbursements from health insurers. The client is responsible for payment. The fee and any other agreed reimbursements must be paid within the payment term stated on the invoice, but no later than fourteen days after receipt of the invoice, by bank transfer to the bank account of Praktijk Integrale Psychologie. If the above provisions of this article are not complied with, Praktijk Integrale Psychologie or the therapist is entitled to initiate collection proceedings, whether or not in collaboration with the professional association. Any costs arising from this shall be borne by the client.
8. Privacy and record keeping
Praktijk Integrale Psychologie stores the following data about participants in training courses (including workshops and modules): contact details necessary for providing information about the training course, sending materials, and invoicing; submitted assignments and evaluation forms. Other information about training course participants (such as information about their personal development process) is not stored. Data relating to the provision of assistance to clients is stored in files, as required by the WGBO (Medical Treatment Agreement Act). These files are subject to legal regulations concerning the registration of personal data, such as the obligation to retain all data for 15 years, and regulations as formulated by the professional association. These VIT files contain personal and medical data, such as contact details, notes on the client's state of health, and data on examinations and treatments performed. The file also contains data that is relevant to the treatment and that – with the client's consent – has been requested from another healthcare provider, such as the general practitioner. The Integral Psychology Practice is committed to respecting privacy and will not disclose any information about the client to third parties without their written consent. If the services are aimed at several members of a family, no information will be provided about the other family members if they are not present or have not given their consent. The Integral Psychology Practice aims to keep the privacy, rights, and requests for help of all family members concerned in mind. The treating therapist has a legal duty of confidentiality (professional secrecy). Only the treating therapist has access to the data in the file, with the exception of: Anonymized use during peer review and consultation Substitution during the absence of the treating therapist A small portion of the data is used for administration and sending information. If third parties are involved (such as an accountant), a processing agreement has been concluded with them in accordance with the GDPR. In all other cases, data from the file that can be traced back to the client will only be shared with the client's explicit consent (such as when referring to another care provider, consulting with current or previous care providers, informing family members, for the purposes of education, knowledge transfer, research, or otherwise). The computer files containing treatment data about clients (such as correspondence with a referrer or general practitioner) are password protected. Client files are stored in a locked (storage) room. Files containing substantive data about a client's treatment are only sent in the manner for which the client has given written or verbal consent. The healthcare invoice contains the information requested by health insurers in order to proceed with the claim, including the client's name and address and the date, rate, and brief description of the treatment, such as individual counseling.
10. Observation
If circumstances prevent the therapist from treating clients for an extended period of time, ongoing client contacts will be taken over by a qualified colleague from the peer supervision group.
